Shipping & Returns

At Cozyshade, we want every order to arrive safely and every customer to understand what happens from dispatch to delivery. This policy explains our shipping methods, delivery responsibilities, and the support available if an order arrives damaged, defective, or different from what was confirmed.

Shipping Methods

Depending on the destination, order size, and service selected, Cozyshade orders may be shipped by sea freight or by an established international courier. We can arrange delivery to an eligible business address or residential address, subject to carrier coverage and local delivery restrictions.

Available shipping options, estimated dispatch or delivery information, and any applicable charges will be shown at checkout, included in your quotation, or confirmed before the order is finalized. Delivery estimates are not guaranteed dates and may be affected by customs clearance, carrier schedules, weather, remote-area service, or other events outside our reasonable control.

Order Processing and Delivery Updates

Made-to-measure window treatments require production time before dispatch. Please check your order confirmation carefully, including product type, color, measurements, mounting option, and delivery address.

When tracking is available, we will provide the relevant shipment details. If we become aware of a material shipping delay, we will communicate the available options in accordance with the order terms and applicable consumer law.

Business and Residential Delivery

Customers are responsible for providing a complete and accurate delivery address, a reachable telephone number where required by the carrier, and any access information needed for delivery. Additional carrier charges caused by an incorrect address, refused delivery, or repeated unsuccessful delivery attempts may be payable by the customer where permitted by law.

Import duties, taxes, customs fees, and brokerage charges, if applicable, will be handled according to the terms shown in the quotation or at checkout and the laws of the destination country.

Inspecting Your Order

Please inspect the packaging and products as soon as reasonably possible after delivery. If the shipment appears damaged, keep the product and all original packaging and take clear photographs or video before installation. This evidence helps us work with the carrier and review the issue quickly.

Damaged, Defective, or Incorrect Items

If you believe an item has a manufacturing defect, was damaged in transit, or does not match the confirmed order, contact us promptly through the website or the contact details in your order confirmation. Please provide:

• Your order number;
• A clear description of the issue;
• Photographs or video showing the product, packaging, and shipping label where relevant; and
• Any other information reasonably needed to verify the claim.

After the issue has been reviewed and confirmed, Cozyshade will provide an appropriate remedy. Depending on the circumstances, this may include replacement parts, repair guidance, or reshipment of the affected item at no additional product or shipping cost. The available remedy will follow applicable consumer law and may depend on whether the issue affects part of the order or the complete product.

Please do not discard, alter, install, or return an affected item unless we have confirmed the next step. Unauthorized return shipping may not be reimbursable where permitted by law.

Made-to-Measure and Customized Products

Most Cozyshade blinds and shades are produced to the measurements and specifications selected by the customer. Because customized products cannot normally be resold, they are generally not eligible for return or cancellation due to a change of mind once production has begun, except where mandatory local law provides otherwise.

This limitation does not apply to verified manufacturing defects, transit damage, incorrect items, or any remedy that cannot legally be excluded.

Issues Not Caused by Product Quality

Quality remedies do not normally cover incorrect measurements or selections supplied by the customer, installation damage, misuse, unauthorized modification, normal wear, or minor color and texture variations that are inherent to materials and screen displays. We encourage customers to review our measuring and installation guides before ordering and installing.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will check the production status and advise whether the request can be accommodated. Once production of a customized item has begun, changes or cancellation may no longer be possible, subject to applicable law.

Your Statutory Rights

This policy does not limit any mandatory consumer rights or legal remedies available in the country or region where the order is sold or delivered. Where local law gives you greater protection, that law will apply.

Need Help?

Contact Cozyshade through our website or the contact information in your order confirmation. Include your order number and relevant evidence so we can review your request efficiently.